Chute Maven Classic privacy policy.
Last updated: May 30, 2026
Overview
Maven Software Inc. ("we", "us", or "our") operates the Chute Maven website, download pages, subscription checkout, licensing support, and related customer support channels for Chute Maven Classic (collectively, the "Service"). This policy explains what information we collect, how we use it, how third-party providers help us operate the Service, and the choices available to you.
Information you provide
We may receive your name, email address, company, phone number, license key, support messages, demo requests, billing-support requests, and any files or information you choose to send to us.
Licensing and payment data
We may receive license status, activation, subscription, invoice, payment-status, customer, and billing-contact metadata needed to issue licenses, support subscriptions, and route you to Stripe Checkout or the Stripe Billing Portal.
Usage and technical data
Our website, analytics tools, and infrastructure may collect pages visited, time of visit, browser type, device information, IP address, referrer, download intent, email intent, checkout intent, portal intent, and diagnostic events.
How we use information
- To provide and maintain the website, downloads, checkout, licensing, and support workflows.
- To process subscriptions and route you to Stripe Checkout or the Stripe Billing Portal.
- To issue, validate, manage, or support Chute Maven Classic license keys.
- To respond to demo, support, installation, activation, billing, and customer-access requests.
- To monitor usage, improve the website, detect technical issues, and protect against misuse.
- To comply with legal obligations and enforce applicable agreements or policies.
Cookies and analytics
We use cookies and similar technologies through Google Analytics and Microsoft Clarity to measure website traffic, understand page interactions, improve the website, and diagnose issues. These tools may process device, browser, network, page activity, click, scroll, and session-interaction data.
You can configure your browser to block or delete cookies. Blocking cookies may affect parts of the Service.
Stripe
Stripe processes payment details, subscriptions, invoices, and related transaction data. We do not intentionally store complete credit card or bank account numbers on the Chute Maven website.
Service providers
We may use hosting, cloud infrastructure, email, analytics, payment, support, security, and licensing providers. These providers may process information only as needed to provide services to us or as otherwise described in their own terms and privacy policies.
Legal disclosures
We may disclose information when required by law, to protect the Service or our rights, to prevent misuse, to address security issues, or as part of a merger, acquisition, financing, reorganization, or sale of business assets.
Desktop application data
Chute Maven Classic is a Windows desktop application. The public website does not intentionally collect your engineering model geometry, simulation inputs, output files, videos, or project files unless you provide them to us for support, review, or troubleshooting.
Retention
We retain personal information only as long as reasonably necessary for the purposes described in this policy, including support, licensing, billing, security, legal, and recordkeeping needs.
Security
We use reasonable safeguards and industry practices to protect personal information, but no method of transmission or storage is completely secure.
Your choices
You may configure your browser to block or delete cookies and may use third-party privacy controls offered by Google, Microsoft, Stripe, or your browser. You may contact us to request access, correction, deletion, or other assistance regarding personal information we maintain about you, subject to legal, security, billing, licensing, and operational requirements.
Children and minors
The Service is intended for business and engineering use. It is not directed to children, and we do not knowingly collect personal information from children.
Other websites
The Service may link to third-party websites or services. Their privacy policies, terms, and security practices apply when you use those websites or services.
Contact
If you have questions about this policy or your personal information, contact Maven Software Inc. at support@mavensoftware.ai.
Maven Software Inc.
PO Box 579
Bonita Springs, FL 34133
Changes to this policy
We may update this privacy policy when our website, licensing, subscription, support, or business practices change. Changes take effect when posted on this page.